FAQ
Frequently Asked Questions
Is your site safe and secure?
Yes — our site is 100% secure. We use 256-bit SSL encryption, the same level of security trusted by major banks worldwide.
How much is shipping?
We offer affordable worldwide shipping starting at just $4.99. Plus, you can enjoy discounted shipping rates when ordering multiple items.
Do you ship outside of the US?
Yes! We currently ship across North America, South America, and Europe.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, and more.
Do you offer a quality guarantee?
Absolutely. We want you to be completely satisfied with your purchase. If your item arrives flawed or damaged, simply contact us and we’ll make it right.
How long does shipping take?
All of our items are handcrafted, so please allow 3–7 business days for processing and shipping.
Once your order ships, you’ll receive a tracking number via email.
Estimated delivery times:
United States: 4–7 business days after shipping
International Orders: 1–2 weeks after shipping
When can I expect my items?
Because each item is handcrafted, orders typically ship within 3–7 business days. Tracking information will be emailed once your order is on the way.
How can I cancel or change my order?
Need to make a change? Contact us within 24 hours of placing your order and we’ll do our best to help.
After 24 hours, your order may already be in production or shipping preparation, which can limit our ability to cancel or modify it.
I ordered multiple items — why did I only receive one?
We work with fulfillment centers around the world, so items in the same order may ship separately. Don’t worry — your remaining items are still on the way.
If you have concerns, feel free to contact us anytime.
My tracking number hasn’t updated. What should I do?
Tracking numbers are sometimes created before packages are fully processed and shipped. This can make it appear as though your package hasn’t moved yet.
During busy holiday periods, shipping updates may also experience delays. Rest assured — your order is still making its way to you.
I entered the wrong shipping address or size. Can I change it?
Please contact us as soon as possible after placing your order. We may be able to update your information before production begins.
Since many of our products are made-to-order, changes cannot always be guaranteed once processing starts.
I didn’t receive an order confirmation email.
Please check your spam or promotions folder first.
If you still can’t find your confirmation email, contact us and we’ll be happy to assist you.
My item has discoloration or looks stained. What should I do?
Some lighter-colored items may arrive with slight discoloration due to our sublimation printing and vacuum-sealed packaging process.
This is completely normal and should disappear after one gentle wash.
What is your return policy?
We offer a 30-Day Return Policy to ensure a worry-free shopping experience.
If you’re unhappy with your order for any reason, contact us within 30 days and we’ll help you with the return process.
Are there any charges for returns or exchanges?
Customers are currently responsible for return shipping costs. Original shipping fees are non-refundable.
As a small but growing business, we truly appreciate your understanding and support.
How do I request a return?
Simply contact us and we’ll help process your return as quickly as possible.
What items are eligible for return?
Items must meet the following conditions:
Purchased within the last 30 days
Unwashed and unworn
In original condition
In original packaging (if applicable)
I received a defective, damaged, or incorrect item.
We’re sorry about that. Please contact us within 7 days of receiving your order.
If the issue was our mistake, we’ll resolve it immediately and you will not be required to return the item.